Contact JAHVIO Support

We currently deliver within the Philippines only, from stock held in the Philippines. International shipping is not available.

Our introductory shipping fees are charged once per order: Metro Manila ₱105; the rest of Luzon ₱90; Visayas ₱110; Mindanao ₱130. Your delivery address determines the fee shown at checkout.

Delivery timing varies by destination and courier service. For a current estimate for your address, contact us before ordering. See our Shipping Policy for processing and delivery information.

Yes. Contact us within 14 days of delivery for an eligible ordinary return or size exchange. Returns are handled at our warehouse in Pulilan, Bulacan, Philippines.

Email info@jahvio.com with your order number, item and reason. For a size exchange, tell us the size you would like. We will provide the complete return address and shipping instructions for your order.

For size changes or change of mind, shoes must be unused and in their original condition; the buyer pays return shipping and any agreed exchange delivery charge. Exchanges depend on available stock. JAHVIO covers necessary return and replacement shipping for our error, defective, damaged or incorrect goods.

See our Return Policy for the full process and conditions. Your applicable consumer rights are not limited by the ordinary return window.

Each product page includes a detailed Size Guide. We recommend checking your foot length in centimeters and comparing it with the chart.
If you’re between two sizes, we usually suggest choosing one size up for a more comfortable fit.

If a product is marked “Out of Stock,” it may be restocked soon. You can click the “Notify Me” button (if available) or contact our team directly.
We’ll let you know once your favorite pair is back in stock!